Shipping & Returns
SHIPPING ART IN THE US IS FREE
All shipping is FREE in the Continental US for ART orders! There will be a small shipping charge for cards and smaller gift items that will be calculated at checkout.
CUSTOM ORDER REQUESTS
Please feel free to contact me for specific requests around:
- Art sizes - special requests
- Art mediums - acrylic, canvas, metal, brushed metal
- Art delivery - timelines
- Art shipments outside of the continental US - these will need to be custom quoted, so please allow time for me to receive the quotes back
I want you to love the ART and have it fit your world - and in your space!
ART CREATION & PROCESSING TIME
All of the art is custom ordered specifically for you! Once payment is received, there is about a 3 week turnaround on the items before they are shipped. The process to put the art on acrylic and metal is quite elaborate and time consuming - but well worth the wait! Because this is a special order, the items are not refundable unless they arrive damaged - see below for information on that.
SHIPPING THE ART
Shipping Policy
Shipping within the continental US is free, unless otherwise stated. For other locations, please contact me for a custom quote.
Unless you are at my physical gallery, the art pieces will be custom ordered for you. Please allow up to 3 weeks for creation and an addition 5-8 days for shipping within the continental US. (This may take longer during the holiday season!) If additional time is required on a product - that will be specified on the product.
For custom quotes, timing will be given along with the shipping quote.
LOCAL PICKUP OF ART
For those close to Northwest Arkansas (or want to visit and say "Hi!"), local pickup is always an option.
LOCAL DELIVERY OF ART
We work with a local transportation service and can delivery large ART as well as hang it. Prices are quoted based on distance from the Gallery, travel time, number of pieces of ART to hang. If this is something you’re interested in, contact me and I can work with them to get you a quote.
RETURNS AND REFUNDS
Refund Policy
All of the art is ordered specifically for you!
Because this is a special order, the items are not refundable, so please choose your artwork carefully! All items are final sale.
There are some exclusions to that rule:
Damaged Artwork
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately with digital images of the box.
Be very careful unwrapping your ART. If you ordered large ART and did not select to museum mount it - but instead plan to frame it, we recommend you leave all unpacking and handling of the ART to a trusted professional framer or ART handler.
If you notice damage upon unpacking your ART, contact us within 48 hours of receiving the ART, along with digital images of the damage. If we find that the ART was damaged in transit we will work to replace the ART. In the event that we are unable to replace the ART, we will arrange a refund upon receiving the returned damaged ART.
If you prefer e-mail: Contact Information